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Cameron, I, Hare, B and Duff, R (2013) An analysis of safety advisor roles and site safety performance. Engineering, Construction and Architectural Management, 20(05), 505-21.

Heng, H K S and Loosemore, M (2013) Structural holes in hospital organisations: Facilities managers as intrapreneurial brokers in the tertiary health sector. Engineering, Construction and Architectural Management, 20(05), 474-87.

  • Type: Journal Article
  • Keywords: Communication network; Facilities; Health care; Healthcare facilities management; Information; Information brokers; Structural holes
  • ISBN/ISSN: 0969-9988
  • URL: https://doi.org/10.1108/ECAM-05-2011-0045
  • Abstract:
    Purpose – The delivery of high quality healthcare services to the community requires the integration of information from a wide range of sources within a complex and highly dynamic environment. Using structural holes theory the challenges and opportunities of integration are explored from a facilities management (FM) perspective. Design/methodology/approach – Using a critical realism methodology, structured interviews with hospital stakeholders are undertaken in a case study of a large tertiary hospital in Australia. Data are analysed using social network analysis to explore the existence of structural holes. Findings – Effective FM in the health sector requires intrapreneurial skills to broker connections between functionally and culturally distinct actors located in a highly disconnected communication network structure. Originality/value – This research reveals, for the first time, the detailed communication structure of relationships among FM services in a hospital. By identifying the existence of structural holes in hospital organisations, it illuminates significant untapped brokerage potential of facilities managers in facilitating greater integration. These insights into communication structure have important implications for the practice of FM in better supporting healthcare service delivery.

Jaeger, M and Adair, D (2013) Organisational culture of construction project managers in the GCC countries. Engineering, Construction and Architectural Management, 20(05), 461-73.

Lingard, H, Cooke, T and Gharaie, E (2013) A case study analysis of fatal incidents involving excavators in the Australian construction industry. Engineering, Construction and Architectural Management, 20(05), 488-504.

Mahamid, I (2013) Contractors perspective toward factors affecting labor productivity in building construction. Engineering, Construction and Architectural Management, 20(05), 446-60.

Swan, W, Ruddock, L and Smith, L (2013) Low carbon retrofit: attitudes and readiness within the social housing sector. Engineering, Construction and Architectural Management, 20(05), 522-35.